Contact
Write to us. A person will write back.
IdeaTome is a small, independent team. Every message lands in the same inbox and is read by someone who works on the product.
Write to us
Feedback, questions, a book that went wrong.
Every message lands in the same inbox as our email and is answered by a person. Ideas for the product are especially welcome — most of what we build starts as someone’s note.
Help with a book
Something generated oddly, an export looks wrong, a book is stuck. Include the book’s title so we can find it.
Within 1 business dayEmail us →
Billing and refunds
Charges, plan changes, invoices and refund requests. Write from the email on your account.
Within 2 business daysEmail us →
Privacy and your data
Access, correction or deletion of your personal data, or a question about how we use it.
Acknowledged in 24 hours · resolved within 30 daysEmail us →
Report a security issue
Found a vulnerability? Tell us privately first and give us time to fix it. We will credit you if you wish.
Acknowledged within 24 hoursEmail us →