1. Try before you pay
Every new account receives 20 free credits — enough to generate a complete short book and read it in the application — so you can judge IdeaTome before paying anything. No card is needed for the free plan.
2. Cancelling a subscription
You can cancel at any time, in a few clicks, from the Billing page in your account. There is no cancellation fee and no need to contact us.
- Cancellation stops all future charges.
- Your plan and its remaining credits stay available until the end of the billing period you have already paid for.
- When the period ends, your account returns to the free plan. The credits you have left stay in your balance, and your books stay in your library.
3. Changing plan
An upgrade is charged at once to your saved payment method — the new plan’s price less the unused part of your current plan — and its credits are added straight away. A downgrade starts at your next renewal, so nothing is charged or refunded for the current period.
4. Automatic credit refunds
If a book, chapter rewrite or cover fails to generate because of a problem on our side, the credits it used are returned to your balance automatically — you do not need to ask.
5. When we refund a payment
Each generation uses paid AI processing the moment it runs, so payments are generally not refundable once the credits they bought have been used. We will refund a payment in full when:
- Your first subscription payment — you ask within 7 days of it and have used no more than 10% of that period’s credits;
- You were charged in error — a duplicate charge, or a charge after you had cancelled;
- The Service failed you — a fault on our side prevented you from using what you paid for and we could not fix it within a reasonable time.
Renewal payments are not refunded for a period that has already started, but you can cancel at any time to prevent the next one. Nothing in this policy limits a refund you are entitled to under the consumer-protection law of the country where you live.
6. How to request a refund
Email support@ideatome.com from the address on your account with the date and amount of the payment and a line on what went wrong. We reply within 2 business days.
Approved refunds are issued by Dodo Payments, our merchant of record, to the original payment method. They usually appear within 5 to 10 business days, depending on your bank or card issuer. Credits bought with a refunded payment are removed from your balance.
7. Questions
Anything unclear? Write to support@ideatome.com. This policy is part of our Terms of Service; complaints can also be raised with our Grievance Officer, Avnish Rai, at the same address.